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The Exceptional Executive & Personal Assistant

Course Overview - Full Day

The roles of an EA and PA are highly demanding and require the right mix of experience, skills, flexibility, and personality.

This course focuses on key skills which are fundamental to the EA/PA role – managing your manager, effective communication, problem solving, managing workflow, dealing with issues, understanding working styles, leadership, handling pressure and managing stress levels.

The course will be of value to anyone working as an EA/PA, whether they are new to the role , or have many years of experience.

Course Structure
The Executive/Personal Assistant Role

Overview of the EA/PA position. Why the manager and EA/PA role is a collaborative relationship. How to work effectively with your manager(s).

Problem Solving and Managing Workflow

Strategies for dealing with issues in a timely manner and managing expectations. Effective 5 Step problem solving process to gain consensus.


Accountability and ensuring that focus is on what really matters. Identify top time-wasters and implement strategies to increase personal productivity and effectiveness.

Insight into Working Styles

How to work effectively with others when their personality temperament/working style is very different to yours. How to handle difficult conversations.

Developing the Leader in You

Modelling the way. Being a positive role model and gaining consensus. Increasing and enhancing communication skills to gain workable outcomes.

Handling Stress and Ongoing Pressure

How to minimise the impact of stress and build resilience. Proven strategies to manage pressure and to help you maintain alertness and productivity.

2024 Course Dates for Auckland

2024 Dates: 27 February | 16 May | 13 August | 14 November


Standard Fee: $650 + GST
Early Bird Fee: $595 + GST

Early Bird Cut Off Dates

2024 Dates: 27 January | 16 April | 13 July | 14 October


A one day course, starting at 9.00am and concluding at 4.00pm.


Registered course attendees will be provided with full venue details.

Limited Numbers

Course numbers are limited to 10 participants. Please register early to avoid disappointment.


Highly experienced trainer, a comprehensive manual, ITS Certificate of Achievement, lunch and refreshments.

Training Outcomes

Course Feedback

Group Administrator
Delivery Sector

Brilliant, very engaging. Information on problem solving, working styles and managing stress was particularly useful. Going back to work with great new ideas.

PA Team Admin
Government Sector

Very good and informative. Assertiveness, time management and dealing with difficult people was the most enjoyable part but was impressed by all of it.

Recruitment Sector

Great, very interactive. This course was excellent and I will be taking away great work & life skills. Highly recommend it.

PA to Management Team
Aquatics Sector

Everything I learnt today is vital to my role & position. Marie, everything you covered today was everything I needed to know and MORE!! Thank you.

Personal Assistant
Electrical Sector

I was very impressed – the best training and trainer I have ever had on a course. This has made me wake up and showed me how to start developing my career and ways to improve myself.

Personal Assistant
Banking Sector

This course was great. Understanding different working styles, how to manage stress and handle difficult people was really helpful and will make my job easier.

Executive Assistant
Transport Sector

An excellent course which covers essential topics. Not only informative in dealing with the workplace but also personal life. Course was full on but not at all boring & tiresome like some courses.

Personal Assistant
Accounting Sector

Thank you for and excellent course, very helpful and relevant to my workplace situations.

Personal Assistant
Utilities Sector

Everything the course covered was a great help. Managing stress levels, working styles & handling office politics gave me useful information which I can apply in the office.

Course Enquiry

Have a question about this course or would like one of our team to contact you?